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Have questions or unsure about anything? Would like to contact us?
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In case you have doubts or questions, please feel free to contact our support team via email. Just click the “Contact Us” link in the footer.
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How to play our lotteries online
- Can I make a deposit into my account to buy lottery tickets?
- Can I play from my country of residence?
- Do I get a scanned copy of my ticket?
- Does RedFoxLotto charge any commissions on my winnings?
- Have questions or unsure about anything? Would like to contact us?
- How does the "Quick Pick" tool work?
- How to buy a ticket
- How to check if I won?
- How to use your account balance to buy tickets
- My credit card transaction was rejected. Why?
- What does the "Pending" message mean that appears in the countdown box?
- What does the message "Tickets for nearest draw no longer available" mean?
- What is the meaning of "jackpot"
- What is the minimum deposit amount?
- When and where do the draws take place and where do I find more info on the lotteries?
- Where can I see my ordered tickets?
- Why is the barcode of my ticket scan blackened?
- Questions about our new platform
- How long does it take until my ticket scan is visible in my account?
- Is it legal to use our courier service to buy a lottery ticket ?
- How do Skrill and Neteller work?
- Show Remaining Articles (6) Collapse Articles
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About payments and withdrawals
- Can I make a deposit into my account to buy lottery tickets?
- Can I make a deposit or pay my lottery tickets via bank transfer?
- Does RedFoxLotto charge any commissions on my winnings?
- Have questions or unsure about anything? Would like to contact us?
- How can I withdraw my winnings?
- How to use your account balance to buy tickets
- I cannot see the money I just deposited in my account. Why?
- I started a withdrawal a while ago, but the money is not in my account yet?
- My credit card is not in Euros
- My credit card transaction was rejected. Why?
- What is the minimum deposit amount?
- What payment methods are available?
- Why is the barcode of my ticket scan blackened?
- Questions about our new platform
- How can I cancel my withdrawal request?
- How does payment or deposit via instant bank transfer work?
- How do Skrill and Neteller work?
- Show Remaining Articles (2) Collapse Articles
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About the lotteries
- Do I get a scanned copy of my ticket?
- Have questions or unsure about anything? Would like to contact us?
- What does the "Pending" message mean that appears in the countdown box?
- What does the message "Tickets for nearest draw no longer available" mean?
- What is the meaning of "jackpot"
- When and where do the draws take place and where do I find more info on the lotteries?
- Questions about our new platform
- Why is the draw date not showing for the ticket I just bought? What does "unconfirmed" mean?
- How long does it take until my ticket scan is visible in my account?
- Is it legal to use our courier service to buy a lottery ticket ?
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About us
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What happens if you win?
- Do I get a scanned copy of my ticket?
- Do I have to pay taxes on my winnings?
- Does RedFoxLotto charge any commissions on my winnings?
- Have questions or unsure about anything? Would like to contact us?
- How to check if I won?
- One of my tickets won, how do I get paid?
- Is it legal to use our courier service to buy a lottery ticket ?
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Account issues
- Forgot your password, or password is not working?
- I am getting an "Access denied" or "IP address blocked" message
- Questions about our new platform
- Why is the draw date not showing for the ticket I just bought? What does "unconfirmed" mean?
- How can I cancel my withdrawal request?
- How does payment or deposit via instant bank transfer work?
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Keno FAQ
- How do I play Keno?
- How can I pay for my Keno tickets?
- How will the winning numbers for Keno games be drawn?
- How do I find out if my Keno tickets won?
- How do the Keno winnings get paid out?
- How are the Keno prizes covered and guaranteed?
- How do I use the table with the payouts?
- Do I get a ticket scan for the Keno games?