Frequently Asked Questions (FAQ)

No - we do not charge commissions on winnings. Withdrawals may sometimes come with a small fee charged by the payment service - that is not within our our control.

Step 1: create an account at www.redfoxlotto.com Step 2: look for the verification email in your email inbox and click the verification link in that email. Please also check your spam filter! Step 3: choose a lottery and pick your numbers Step 4: pay online You can also make a deposit first, choose a lottery and order a ticket. When you pay then, your balance will be used to purchase your tickets.

To deposit funds into your Skrill or Neteller account, you can use a number of methods:

• Regular bank transfer - those will take 2-3 days to show in your Skrill or Neteller account
• Rapid bank transfer - those will show in your Skrill or Neteller account either immediately or within minutes
• Your credit card - even if that same credit card does not work on our website, it will most likely work to deposit funds into your Skrill or Neteller account
• Paysafecard - those are vouchers for any amount you want, and they can be bought for cash at many retailers, such as gas stations, kiosks, in a large number of countries around the world
• Various local payment methods, mostly in Latin America

The option of getting a debit card issued

Yes, it is legal. It is the same as if you had bought your tickets during a holiday in the country where the lottery is held. None of the lotteries requires that the ticket holder be a citizen or resident of their country. So, if you have the ticket, you are entitled to your win. If you wanted to, you would also have the option to collect your winning ticket at a location of our choice (in the country of the lottery). You could then claim your prize in person, in the country where the lottery took place. This is an option, not a requirement. Most players are happy to rely on our service to handle payouts and receive their winnings as a check or bank transfer. This is a service that we offer free of charge.

For obvious reasons, our agents need some time to purchase and scan the tickets. That is why it can take some time for the scan to appear in your account (usually, the scan should be in your account within 3 hours after you order your ticket, but during high demand or on holidays, it can take longer).

Where are my tickets?

All your tickets are still in your account, except for tickets you purchased for lotteries that the new platform does not support. If you had pending tickets for those lotteries, the purchase price for those tickets has been refunded and was added to your account balance.

What happens to my balance?

Your old balance is still the same on our new website

Where is my 12€ bonus?

The €12,00 bonus will be given to all players that meet all the following criteria:

1. you have purchased a ticket in the past,
2. and you have successfully changed your password and clicked the link in the verification email that was sent to you.

We add that bonus manually, and it can take up to 24 hours after your login for the amount to show up in your balance.

What happens with my pending withdrawal

If you have made a withdrawal request, but have not provided us with the required documents or information, then that withdrawal has been canceled. The withdrawal amount has been added to your player balance again. If you have provided us with the necessary documents and information and your withdrawal is still pending, it will be processed within five days.

When will the Keno games be back?

We are currently working on bringing Keno games back. Your patience is appreciated!

What about my old Keno tickets?

All Keno tickets with pending draws have been canceled, and the ticket price has been credited to your player account.

What about my KYC documents?

We still have the KYC documents you have provided us with for a previous withdrawal, and you will not have to send them once again.

About contacting support

For all questions, you can use our support form - the link can be found at the bottom of our website.

Make sure you have entered your card number, expiration date, and CVV code (on the back of the card) correctly. Please note that the minimum amount for credit card payment is €2. Please be advised that card processors sometimes deny payments based on their risk assessment. While we try to select card processors that have a high approval rate, we cannot guarantee that all cards will be accepted. Usually, on the checkout page, you can find more than one method for credit card payment. If the first did not work for you, please try the next available method. Some reasons why your card payment might be rejected are the following:

• You did not fill out your personal details on our website
• You used a card that is not a Visa or Mastercard
• You are logged in from an IP address that is different from the country where the card was issued. Consider using a VPN (Virtual Private Network) to change your IP address.
• Your card was issued from a bank in a country that the card processor does not support, such as USA, China, Norway, Turkey

If you cannot pay due to one of the above reasons, we suggest that you try one of the other methods available on our website. Bitcoin is an option that works for almost 100% of our customers. Consider creating a Bitcoin wallet, it can be useful for many other purposes as well.

With the barcode, you could claim your winnings with the lottery directly, although we have already paid you to your RedFoxLotto account. That is why this area of the scan is blackened in the scan. Of course, the original ticket will not be blackened.

The "Jackpot" is the main prize of the lottery, which will increase after each draw as long as the main, top-tier prize has not been won.

The Quick Pick Tool allows you to fill out your ticket randomly. You can change the generated numbers afterward. Likewise, you can first enter some of your own numbers, and then let the missing numbers be selected by the random number generator.

This message will be shown in the countdown box when tickets are no longer sold for the next draw and the system is waiting for the draw results.

First, all winners will be notified by us via email (please make sure you add RedFoxLotto.com to your trusted email senders so that you do not miss that notification!) But you can also check your ticket by logging in to your RedFoxLotto account - under the “My Tickets” tab. The results will be published immediately after the announcement of the results by the lottery.

This message means that no more tickets will be sold for the next draw. The sale of tickets for the next draw ends about two hours before the draw. If you go forward with the purchase, the ticket you buy will then participate in the next draw.

To check which lottery tickets you have ordered, please log in to your RedFoxLotto account, then go to the user panel and click the "My Tickets" tab.

Yes. Once you have paid for your tickets, you will see the numbers you have picked in your account. Just click "My tickets". It will take a little while until our agents have bought and scanned your tickets, but usually, two to three hours after your purchase you will be able to see a scanned copy of your ticket in your account as well. Due to high demand, it can sometimes happen that there is a delay in the process of uploading the tickets for some of the lotteries. If due to the delay, the scans were not uploaded by the time of the draw, tickets will no longer be scanned. In any case, you can rest assured that you are still ordering a real ticket, and that the ticket has been bought, even if the scan is not there!

Yes - you can use any of the available payment methods to first deposit money into your RedFoxLotto player account This is something many of our customers do - that way, they can later use their balance to pay for the tickets they want. Having a balance makes the process of buying a lot faster!

The minimum deposit amount at RedFoxLotto is €10.

The draws take place in the country of origin of the respective lottery. For detailed information on the location and time of drawings, see the lottery's information page. Whenever you click on any of the lotteries available on our website, there is one tab marked "Play" - this is where you pick your numbers and generate your ticket. Another tab is marked "Information" - this one shows you a number of details about the lottery, such as draw dates, times, how many numbers you must pick, and the winning tiers and probabilities. Another tab is marked "Results", this is where you find the latest and past winning numbers, as well as winning amounts.

In case you have doubts or questions, please feel free to contact our support team via email. Just click the "Contact Us" link in the footer.

Yes, you can play from your country of residence, unless you are located in the United States. Due to legal issues for the agents that buy the tickets on your behalf, we cannot accept players from the US. But if you live anywhere in the world (including the UK or France), we can get those tickets for you. Just choose a lottery and pick your numbers. Then, create an account and pay online. Our system will guide you through the process. There are various methods of payment available. The most popular is payment by credit card (Visa and Mastercard only). Please be advised that not all credit card processors accept all types of credit cards. They may decline your credit card due to their risk assessment management. In that case, try a different method. Bitcoin works for all our customers.

Right after the purchase, the draw date for the ticket will not be showing for a little. It will actually show "unconfirmed" instead of a draw date. The reason for this is that after you order a ticket, we immediately transmit the data to the ticket purchasing agency. The agency then needs some time to check whether there is still enough time left to buy this ticket for the upcoming Once the actual ticket purchase for that draw has been confirmed, the status of your ticket in your player account will show the actual draw date.

No. Each lottery is organized by the company that holds those lotteries in the specific country. RedFoxLotto offers a courier service that allows the user to order lottery tickets for the lotteries offered on the website.

RedFoxLotto is a lottery ticket messenger service, operated by SE Marketing LTD, United Kingdom. To contact us, please use the "Contact Us" link in the footer menu.

One of our payment options is an instant bank transfer. This is how it works:

1. You can use it for direct ticket purchases, where you pay the amount that the ticket costs. For this, the amount to be paid must exceed €10,00. 2. You can use it to deposit money into your player account (and use your new balance to buy tickets). In both cases, you have to enter either your bank name or your IBAN. You will then be taken to your bank's login page, where you can execute the bank transfer. This happens on your bank's website, not ours, so you do not have to worry about the security of your login data! Once the bank transfer is complete, we receive confirmation from the bank that you paid, and we can process your order (or your deposit) instantly.

Once you have made a withdrawal request, the funds are no longer available to be used - we will have deducted the amount from your balance. If you change your mind and want to cancel the withdrawal, contact us via the form on our website. As long as we have not processed your payment, we can cancel your withdrawal and add the amount back to your player balance.

After your withdrawal request, we did send you an email requesting that you send us some verification documents. You never answered that email, so your withdrawal could not be processed. Is it possible that the email we sent ended up in your spam filter? Please make sure RedFoxLotto is listed as a trusted sender with your email service provider. Read this to find out how to do that.

Generally, yes. Please create a lottery ticket and then go to the checkout page. On that page, you will see a list of current options to pay for your ticket order, or to deposit money toward your player account balance. The bank transfer options may depend on which country your bank is in. Also, not all bank transfer options are instant - with some of them, after a deposit, it may take up to 48 hours before the funds show in your RedFoxLotto account balance

Once you are logged in to your account, you can initiate a withdrawal in the “My Account” section by selecting “Withdraw”. Then follow the instructions on the screen. The minimum withdrawal amount is € 10,00. If your account balance is lower than € 10,00, then the withdrawal button will be inactive in your account. You can only withdraw funds using a method that you previously used to deposit or pay for a purchase. Bank wire transfers may incur a fee. Also, for any withdrawal, we will require you to send us some documents for identification, like a scan of your ID, your credit card front, and/or a scan of a recent utility bill in your name, in order to verify your identity. The withdrawals are processed by the payment service providers that we also work with for your payment. They require us to follow a KYC (Know Your Customer) process to comply with money laundering laws.

You can use a number of payment methods. Available methods for payment and deposit are subject to change. After you have created a lottery ticket, you will be able to see all available payment options. But usually, the following payment methods are the most popular ones:

• Paying with the balance in your RedFoxLotto player account (using past winnings, or if you have deposited money to your player account balance)
• Credit card payment (Visa or Mastercard) is the most popular method, and it is 100% secure
• Instant bank transfer (please see the checkout page, this option may not be available depending on which country your bank is located in)
• Cryptocurrency - this option is available for 99% of our customers, and it works with all  common cryptocurrencies

In some cases, it may take up to 60 minutes after you make the credit card deposit to see the updated balance on your account. If the amount deposited via credit card is still not visible in your account after 60 minutes, please contact our support team immediately. Deposits via bank transfer can take up to three days to show in your RedFoxLotto account (unless you used an instant-transfer method, in which case the balance should show within 30 minutes). Deposits via cryptocurrency wallets can take up to 24 hours to be processed.

You can still use your credit card. Our prices for the tickets may be in Euros, but your credit card company will convert the payment into the currency that you credit card uses.

Are you experiencing issues while trying to buy your lottery ticket on our website? First, you have to identify the source of the problem.

Is our website not displaying in your browser at all?

This is probably because either your internet service provider or your government is blocking you from accessing our website. You can use a Virtual Private Network (VPN) to avoid being blocked - but we advise you to respect your local laws.

You are receiving a message from our website saying that your country of residence is blocked from purchasing lottery tickets on our website

For legal reasons, residents from certain countries are not allowed to purchase tickets on our website. Those currently are: The USA, The Netherlands, and Germany. While you can access our website, and even sign up for an account with us, you will not be able to make deposits or purchase lottery tickets on our website.

Your payments are failing

This is a problem that some of our customers experience. To process your payments, we work with external payment processors. Those companies all have their own rules and security measures, and we do not have any influence on their decisions to accept your payment. Some block credit cards issued from specific banks, or customers from specific countries. This is why we strive to offer multiple options to pay with credit cards. If the first method does not work, please try the next one.

You can also choose an alternative payment method, such as instant bank transfer (only for European countries within the SEPA region). And lastly, payment via cryptocurrency is always an option. Crypto payments work for practically all our customers, and if you cannot pay with any of the other methods offered on our website, you should try crypto payment.

Any winnings up to € 2500 will be automatically transferred to your user account on our website. From there, you can withdraw the won amount, using any method that has previously been used for a purchase or deposit, or by bank transfer. Bank wire transfers may incur a small fee. To make a withdrawal, your balance must be at least € 10,00. Also, we will require sending of documents, like a scan of your ID, credit card, and a scan of a recent utility bill in your name, in order to verify your identity. Before you withdraw, please make sure your player account has your complete data (name, address, zip code, etc. - the data must match the provided documents). If your winnings are higher than € 2,500, our support team will be in contact with you, as additional steps are required to get your payout. We will inform you via e-mail about all requirements. Your claim will then be forwarded by us to the relevant lottery commission. And by the way, we do not charge commissions on your winnings! Our customer support will take care of you during the entire process. For those higher amounts, payments will be made directly by the lottery commission of the lottery that you played. You can receive your winnings via a bank transfer or a check. If you do not have a bank account, or you cannot legally receive lottery winnings in your country, there is an easy solution. You can create a bank account in a country with lottery-friendly laws and have your winnings transferred there. Our team will advise you on some good options for this. You also have the option to collect your winning ticket by traveling to the country where the lottery took place. We will arrange the handover of the original ticket to you. You can then claim your winnings in person, right there with the local lottery commission. This is an option, not a requirement.

RedFoxLotto transfers the winnings to your client account (except for winnings over € 2500). With some lotteries (like Powerball and Mega Millions and others), for winnings over $1 million the local tax will be deducted before payout. Note that the user is responsible for fulfilling all tax requirements at his place of residence, although in almost all countries, you only have to pay taxes once. Meaning if the lottery in the country where you won deducts taxes, your payout will be tax-free in your home country.

First, if you have just created your account, you must activate it before you can use it and log in! After you registered your account, we sent you an email with a verification link - it probably is in your spam folder. You must click that link to verify and activate your account! Please add redfoxlotto.com to your trusted email senders with your email provider, so that you receive future messages such as notifications of winnings. To find out how read this article. If you are sure that your account is activated but your password is not working, you can easily set up a new one. Please go to the login page, and use the "Forgot my password" function. Enter the email address you used to create your account. You will receive an email with a reset link. Please make sure to check your spam folder for this email, in case you cannot find it.

This usually happens for one of two reasons: You tried to log in several times using the wrong password. Now you have to wait 24 hours, and after that, we suggest you use the "Forgot my password" function to set a new password. You tried to open too many pages on our website at the same time. That may trigger a security block. Wait 24 hours and try again. All security blocks are based on IP addresses, so alternatively you can try to access your account from a different IP address. To do that, you can either use a different internet connection (your mobile phone, or a different WLAN?), or you can use a VPN (Virtual Private Network).

Paysafecard is a prepaid payment method based on a PIN system. Here is how Paysafecard works:

Buying it

You purchase a physical Paysafecard voucher at a retail sales point (kiosk, petrol station, supermarket, etc.). Find a sales point near you here: https://www.paysafecard.com. The cards are available in fixed denominations — typically €10, €25, €50, or €100. You can pay cash if you want; no bank account or credit card is needed.

The PIN

Each card comes with a 16-digit PIN code. This is the only thing you need to make payments online.

How to use it on RedFoxLotto

1. Log in to your customer account
2. Click deposit
3. Select the deposit amount
4. Select Paysafecard as the payment method
5. Enter your 16-digit PIN
6. The amount is deducted from the card's balance. If your purchase exceeds the card's value, you can combine up to 10 PINs in a single transaction.

In which countries are Paysafecards available?

You can get Paysafecards in the following countries: Argentina Australia Austria Belgium Brazil Bulgaria Canada Croatia Cyprus Czechia Denmark Egypt Finland France Georgia Georgia Germany Greece Hungary Iceland Ireland Italy Kuwait Latvia Lithuania Luxembourg Malta Mexico Montenegro Netherlands New Zealand Norway Peru Poland Portugal Romania Saudi Arabia Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey United Arab Emirates United Kingdom United States Uruguay  

To guarantee a fair game, we use a certified Random Number Generator to draw the winning Keno numbers. The draw results will be visible on our website right after the draw, and you can check your ticket to see if you won.

Currently, you can only use your player balance to buy Keno tickets. That means you have to deposit money into your account. This is how you deposit:

1. Log in to your Redfoxlotto account
2. Click the "My account" button on the top right
3. Enter the amount you want to deposit, then click deposit.
4. After that, you select your payment method and proceed as always

Keno is a game that draws 20 winning numbers. The draws happen every few minutes (this is different for every Keno game). But you get to decide how many numbers you want to pick for your ticket. Picking fewer numbers increases your chances of winning, but lowers the amount you can win. Also, you can choose how much you want to invest in a ticket. You do that by setting the "Multiplier" to the value that you want. If you invest less, you win only a fraction of the maximum prize. Check the table that shows the winnings - if you change the multiplier, the prize amounts change.

Just visit the "My Account" area, and click "My tickets". Your Keno tickets will be displayed there. After the draw, the winning numbers will be highlighted, and the amount you have won will be displayed there. The prize you won will be added to your customer account instantly.

Keno winnings are credited to the player account immediately for wins up to €5000. For larger wins, our customer support will contact you in order to arrange a payout directly to your credit card, your bank account, or your crypto wallet, depending on your preferences.

Keno is a digital lottery game, and it is insurance-based, so there are no printed tickets and no ticket scans.

First, make sure that the "Multiplier" selector is set to the multiplier you have selected (or plan to select) for your ticket. The prize amounts change depending on the multiplier. Then check the column that corresponds to how many numbers you have on your ticket. In that column, you can see how much you win depending on the matching numbers.

The Keno prizes are fully covered by an insurance policy we have in place with a major insurance company.